-
GoFileRoom Plug-in is Missing from Excel
15-May-2023
-
Excel or Word Files Running Slow
Excel or Word files slowly or don’t open from Engagement Issue An Excel or Word file from Engagement opens slowly, or not at all. Cause N/A Possible Resolutions Save before beginning Test after each section * If there are Excel links in the Word file, open the Excel workpaper first. * If there are messages …
04-Jun-2021
-
Engagement Tab Missing
Engagement Tab Missing in Excel or Word Issue The Engagement ribbon tab is missing when opening an Excel or Word file from Engagement. Or, a workpaper from Engagement is acting in unexpected ways. Cause A non-responsive instance of Excel/Word may cause the plugin to break. Possible Resolutions Save before begin…
17-Jun-2021
-
Unable Right Click on Excel Sheet
Unable to right-click an Excel sheet tab Issue Right-clicking on an Excel sheet tab does nothing Cause Unknown Possible Resolutions Save before beginning Test after each section * Enable command bars * Close all Excel files. Check the Task Manager for any Excel files stuck open in the background. * Open a …
21-Jan-2022
