Priority explanation
Priority explanation * Low - Less than 75 minute response time For minor issues that are not impacting your workflow Examples A printer is offline, but others are working. Special requests for convenience * Medium - Less than 40 minute response time For issues that impact your workflow some E…
06-Oct-2021
Requesting IT assistance
Purpose Explain the ways that ADKF staff can request IT assistance Procedure * Email - [email protected] Staff may email their request to [email protected] This will alert the entire IT team of the request and create a trackable ticket The IT team may reply via Email, Teams, or call as needed. You m…
25-Jun-2021
